Show HN: FounderPhone – make customer support personal with SMS https://ift.tt/38EDEMJ
Show HN: FounderPhone – make customer support personal with SMS Hi HN! We're Parthi and Kunal from FounderPhone (https://ift.tt/39LIHew). FounderPhone is a shared customer support inbox for SMS and calls in Slack. We've built and shipped 7 products recently and if there's one thing we've learned, it's that your personal relationship with your customer is your secret weapon as a startup. Having customers email support@company.com or message a bot via Intercom doesn't feel personal. People are skeptical they will ever get a response. We've had a lot of success giving out our phone number to customers we really care about and telling them to text us whenever something comes up. Apparently, lots of great founders like Patrick from Stripe did this while growing their startups. The problem is that personal phone numbers weren't designed for support at scale. So we hacked together a solution for ourselves where we made Slack a shared inbox. When a customer text...